DOMANDE FREQUENTI

F.A.Q. Frequently asked questions

WHY SHOULD I INSURE?

A common concern concerns the actual need to insure a shipment or not . Despite the safety offered by professional packaging, every shipment is subject to risks beyond human control.

Although the percentage of damages is very limited (annual average of 4% of the total services provided), Franzosini  offers its customers  protection against eventualities, so that they can be reimbursed in case of damage, theft, fire etc. … Thanks to international partners with over 100 years of experience, we offer two main insurance solutions to satisfy not only your needs but also cost friendly :

“First absolute risk”, ie the classic theft / fire insurance, less expensive  and more suitable for shipments packed by the customer or new goods already packed.

” All risks “, against all risks: damage, theft, fire, etc. it is the most suitable insurance to fully cover your move. You are entitled to compensation if requesting an insurance coverage keeping in mind that the insurance companies agree to compensate only the removals for which both the original packaging and the unpacking on delivery have been carried out by professional removals. Customers are free to proceed independently without requesting coverage,   however, insurance companies in this case may will not cover the risks or actions of recourse.

ELECTRIC / WATER CONNECTIONS / DETACHMENT OF APPLIANCES

The appliance detachments (with the exception of boilers, water heaters and air conditioners) and of the chandeliers (except in particular cases)  do not fall under normal removal services.  The connection of the electrical and or plumbing necessities of your appliances is not part of the standard package of services regulated by the intervention of certified professionals.  (electrician or plumber)  Nevertheless, thanks to our global network, we have worldwide access to trusted specialists to whom we can rely on for these and other services, such as whitewashing and the transportation and handling of pianos.

PAYMENT OF SERVICES

Payment terms are specified within each quotation .  Payment conditions may vary according to the type of move depending if private individual or by a corporate account. Payment is made exclusively by bank transfer.

WHY CHOOSE FRANZOSINI COMPARED TO A COMPETITOR?

The reasons for choosing Franzosini Traslochi:

Over 170 years experience in the our field .

This guarantees for the customer : competence and honesty.

Thanks to our long history we have accumulated a quantity of experience and competence that is second to know one in our field.  We have undergone transformations over time, actively contributing to history of the Italian and global move industry. Furthermore, our past and present reputation has always been a guarantee of honesty and transparency, which transpires throughout our services, from first approach being the estimate to the final delivery.

Our longevity testifies that for over a century and a half customers have been able to trust us and that their confidence and it has been fully been repaid.

Leadership in quality.

We do not limit ourselves in being part of the most prestigious national and international global moving associations.  We play an active role in the associations.  Our president Max Ajroldi is the president of the Italian FIDI association, which embraces members worldwide.

The Operations director in our  Milan office , Filippo Favata, is a board member adviser to Federtraslochi  association.

Competence and flexibility.

What distinguishes a leading company from others is not only courtesy or experience gained in the field.  in the moving industry , like all other professional fields , is subject to numerous practical, legal and notional complexities in constant evolution. Both our employees and our workers regularly go through training courses on their duties, in order to be part of the evolution and modernization in the moving industry.  Furthermore, our workers make an effort in taking that extra step to guarantee maximum customer satisfaction (limiting additional costs).

WHAT DO I DO WITH MY PIANO ?

The reasons for choosing Franzosini Traslochi :

 

Over 170 years in the transportation moving industry.

This guarantees two the customer with  : competence and honesty.

Thanks to our long history we have accumulated a quantity of experience and competence that is second to know one in our field.  We have undergone transformations over time, actively contributing to history of the Italian and global move industry. Furthermore, our reputation in the past and presently always been a guarantee of honesty and transparency, which transpires throughout our services, from the estimate to the final delivery. Our longevity testifies that for over a century and a half customers have been able to intrust us and that their confidence and it has been fully been repaid.

CONTATTI

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