FRANZOSINI INTERNATIONAL MOVERS 1845

Frequently asked questions

See answers to the questions we receive most frequently regarding all our services.

For any other information requests, you can always contact our team either by phone or through the contact form.

WHY SHOULD I INSURE?

A common concern is whether or not it is actually necessary to insure a shipment. Despite the security that professional packaging offers, every shipment is subject to risks both human and beyond human control.

Although the percentage of damage is very limited (annual average of 4% of the total services performed), Franzosini Traslochi offers its customers additional protection against eventualities, so that they can be reimbursed in the event of damage, theft, fire, etc. Thanks to international partners with over 100 years of experience, we offer two main insurance solutions to accommodate not only your wishes but also your pockets:

“First absolute risk” , i.e. the classic theft/fire insurance, cheaper and suitable for shipments packaged by the customer or for new goods received already packaged.
“All risks” , against all risks: damage, theft, fire, etc. is the most suitable insurance to fully cover your move.

It is important to note that you are only entitled to compensation if you have taken out an insurance policy and that insurance companies only accept compensation for removals for which both the original packing and the unpacking upon delivery have been carried out by professional removal companies. If the customer wishes to proceed with these steps independently, insurance companies do not assume any risks.

Are you thinking about the electrical/hydraulic disconnection and connection?

We take care of the hydraulic disconnections (with the exception of boilers, water heaters, and air conditioners) and the chandeliers (except in special cases).

The connection to the electrical and hydraulic system of the appliances is not included in the standard package of services offered because, as per current regulations, they require the intervention of certified professionals.

Thanks to our global network, we have access to trusted specialists all over the world to rely on for these and other services, such as painting and transporting pianos

WHEN AND HOW DO YOU PAY FOR THE SERVICE?

Payment terms are specified in each quote. They vary based on the type of move and whether the balance is paid by the individual or by an account. Payment is made exclusively by bank transfer.

WHY SHOULD I CHOOSE YOU OVER THE COMPETITION?

There are many reasons to choose Franzosini Traslochi:

• Over 180 years in the industry.

For the customer this means 2 things: competence and honesty.

Thanks to our long history, we have accumulated a quantity of experience and expertise that is difficult to find equal to in the sector. We have followed all its transformations over time, actively contributing to shaping the history of Italian and global moving.

Furthermore, both in the past era of word of mouth and in the current era of the web, Franzosini’s reputation has always been a guarantee of honesty and transparency, which are offered throughout the entire service, from the estimate to the delivery. Our longevity testifies that for over a century and a half, our customers have been able to trust us and that their trust has been repaid.

• Leadership in quality.

We are not limited to being part of the most prestigious national and global moving associations. We play an active role in them, helping to shape the dictates of the state of the art of moving in Italian. Our president Max Ajroldi, is also president of the Italian association FIDI, which gathers the voices of all member companies worldwide.

The traffic manager of the Milan office, Filippo Favata, serves as a councilor at Federtraslochi.

• Competence and flexibility.

What distinguishes a top company from others is not only courtesy or experience acquired in the field. The moving sector, like all other professional sectors, is subject to numerous practical, legal, and notional complexities that are constantly evolving. Both our employees and our workers regularly follow refresher courses on their roles in order to be aligned with the evolution of the sector. Furthermore, it is difficult to find flexible workers like the Italian ones in the world, capable of going that extra step to guarantee maximum customer satisfaction (limiting additional costs).

I HAVE A PIANO; WHAT DO I DO?

The piano is an object that requires great care and optimal management to be able to face an international move without suffering damage. Each phase of the move brings with it specific challenges:

Dismantling
Correct stowage
Transport
Delivery
Reassembly

Franzosini, thanks to its specialized assemblers, takes care of your piano in the right way and protects it from packaging to delivery.

Whether it is an upright, grand or baby grand piano, Franzosini will know how to assist you. Even if you live on upper floors.

IMPORTANT: It is good to know that in addition to being a delicate item, the piano may be subject to particular restrictions for importation in some countries in the case of the instrument having ivory keys.

Franzosini, thanks to its global network of partners, has access to updated information for any country to which you want to ship your piano